We at Chambers Funeral Home would like to take this time to apologize to you and your family for the listed concerns and to address them for you. At the time that you made your arrangements, we did not have access to the computer technology that allowed us to post funeral information on our website. However, we have since rectified that situation, and now have full access to posting funeral information. We thank you for calling this to our attention. On the matter of the funeral director, he waited in the outer room while the service was being conducted and was dressed in a light blue suit. We are sorry that his behavior and attire were distressing to you, and also the behavior of the funeral attendant. She is a part time attendant employee who has loyally worked at this firm for over ten years. She is not familiar with where all of the office supplies are stored, and hence the problem with the sticky notes. We have since rectified these situations, and assure you that they will not happen again. As far as the beverages and food are concerned, at the time that the arrangements were made, a side room was offered to you for your use at no additional charge. We do not arrange food service for funerals; however, we do offer a room to set up and eat at no additional cost to the families. Other problems with equipment such as extra coat racks and extension cords could have been arranged ahead of time, so that no time would have been wasted on the day of the service. There were, however, sufficient chairs to place the extra coats, and an organist could have been arranged ahead of time, if one was desired. Our prices for funeral services are quite competitive, and we offer up to 20% discounts on many arrangements, as you may have noticed on your final receipt. Extra services may be added; however, this will be at an additional cost. Hot water is available for your use; however, the building is older and the water needs to run for a sufficient time in order for it to reach the faucet. We hope that this has addressed some of your concerns. Again, we are so sorry for your inconvenience. If we may offer you any additional information or assistance, we would be happy to be of further service to you, and hope that we may rectify this situation for you and your family in the future.