I asked one of the reps to hold something for me when it came in for a xmas present and then i forgot who the rep was that i asked to hold it for me was.
I called the store and the manager listened to what i described of what was supposed to be held for me (because i really didn't know what the part was, the original rep i spoke with did). He took my name and number and within 15 minutes called me back and described to me what he thought i was supposed to have on hold. He was absolutely correct. He told me he was holding it for me in his office with my name on it.
Crisis averted and my grandsons were going to be very happy for Christmas. Thank you very much for taking my entire stress level away.