I complete disagree with the other review posted here. I have been a customerof Lee Spa Nails since they opened and I love this place. As with any business, if you don't have appointment, you can expect to wait. Also, pedicure technicians may not be qualified to do a fill on a set of nails. So, that would explain why those customers went first. That being said, I do find it helpful to make an appointment. The word is out that these guys rock so.. they are busy. The staff is VERY friendly - very personable. It's family owned and operated and they take great pride in the work that they do. Prices are reasonable and I love that they greet their clients by name. I usually go back and forth with my nails... I'll keep a set on for several months and then get tired of the upkeep/expense. Tom and his staff are very quick, while maintaining STELLAR quality, which makes the process much less painful... I'm going on almost a year now with my nails firmly in place! Total 5 stars! Great place to go.