Please do not take your dog to Enchantment if you are expecting good customer service. This place is extremely cold and unfriendly. The 2 gals at the front desk in the afternoon who you give your money too, are extremely rude, cold as ice and very robotic. They do not greet you, know your name or acknowledge your dog by their name. There are no "Thank Yous" or even a "Hello" All day camp is really only 2 sessions. One in the morning for 2 1/2 hours and one in the afternoon for 2 1/2 hours. The dogs are in their rooms (which you are not allowed to see during a tour) more than they are in camp. My dog always seems to come back sick. When I reported it, they did not care. If you board your dog there, they are alone from 7:00pm to morning. No one is in the building in case of an emergency or fire. It is near impossible to talk to the general manager even if you request to talk to her. When you call and ask for her, you are told she is behind closed doors, not available and you are transferred to someone else. I tried contacting the owner because I had no success with the general manager and was told I had to go through the front desk and the owner had limited access to the internet. Really, a small business owner with no access to the internet? When I finally reached the owner, through a different means, she had no interest in hearing about my experience. It is hard to believe an owner after you have spent thousands of dollars supporting her small local business where customers are key to success does not care. However, it did put everything in prespective.....it starts from the top. Now I know why the general manager and staff are extremely cold, robotic and do not care. If you are a dog lover and looking for a warm friendly place to take your dog where the staff will remember your name and most importantly your dogs name, this is definately not the place to go.