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Enchantment Pet Resort & Spa

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Business Details

13

years

in Business

Hours:

Regular Hours

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Services/Products:
  • Grooming
  • Lessons
Categories:
Pet Sitting & Exercising Services, Pet Boarding & Kennels, Pet Training, Pet Grooming, Pet Stores, Kennels, Dog Training, Dog Day Care

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Reviews

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Posted: 1/3/2014

Overall

My dogs would put on the back brakes when we got there...that is a sign of something bad. Took them for grooming and one of my dogs came home with cuts - deep cuts near the eye also, and no one said anything to me...and if you board there...prepare for your dog to be locked in a small area 21 hours a days...it is overpriced and the people are not nice there and I do not see it as a good place to board or to get your dog groomed if they resist a little. When my dog cried when we got there, I took my dogs and left...will never go back. When I called to talk to someone, they acted as though we were the problem, not them. My dogs do fine at other places.

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Posted: 8/25/2013

Overall

Please do not take your dog to Enchantment if you are expecting good customer service. This place is extremely cold and unfriendly. The 2 gals at the front desk in the afternoon who you give your money too, are extremely rude, cold as ice and very robotic. They do not greet you, know your name or acknowledge your dog by their name. There are no "Thank Yous" or even a "Hello" All day camp is really only 2 sessions. One in the morning for 2 1/2 hours and one in the afternoon for 2 1/2 hours. The dogs are in their rooms (which you are not allowed to see during a tour) more than they are in camp. My dog always seems to come back sick. When I reported it, they did not care. If you board your dog there, they are alone from 7:00pm to morning. No one is in the building in case of an emergency or fire. It is near impossible to talk to the general manager even if you request to talk to her. When you call and ask for her, you are told she is behind closed doors, not available and you are transferred to someone else. I tried contacting the owner because I had no success with the general manager and was told I had to go through the front desk and the owner had limited access to the internet. Really, a small business owner with no access to the internet? When I finally reached the owner, through a different means, she had no interest in hearing about my experience. It is hard to believe an owner after you have spent thousands of dollars supporting her small local business where customers are key to success does not care. However, it did put everything in prespective.....it starts from the top. Now I know why the general manager and staff are extremely cold, robotic and do not care. If you are a dog lover and looking for a warm friendly place to take your dog where the staff will remember your name and most importantly your dogs name, this is definately not the place to go.

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Posted: 8/26/2008

Overall
Great for boarding & training

I take all my dogs there for agility and obedience training and regular recommend the training to my friends.
Recently I have taken my dogs for 7 days boarding and they had a blast!! Not only did they get to play all day, but they also got complimentary messages. They are currently building swimming pools for play time and therapy and I can't wait to take my dogs there to play in the pools.

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Updated: 1/3/2014
Overall
Try someplace else

We started taking our dog here two years ago. For two extended boarding sessions (10 days+) everything was fine. However, this year we got a bad report card. It seems that our dog, while not agressive, was "too playful" in the daycamp setting. Therefore, they had to remove him from the daycamp and do a one on one play time with him. We have taken him to dog parks where he is fine with the other dogs. We took him back to Enchantment repeatedly for playdays to make sure that he was used to other dogs and played well. They said he was fine. Then we leave him for another 10 day stay and we are told that again he is too rowdy - never mean, just exuberant. I mean, what do they expect? Do all of the other dogs just sit there? The one on one play time is also a lot more expensive than the other plans. I think they put too many dogs out there together.

Helpful?(1)Flag
Updated: 1/3/2014
Overall
Don't take your pets here!!

I stopped taking my pets here after they became very sick the last three times I boarded at Enchantment. Respiratory infections, one which cost me $300 extra to treat. I would not recommend Enchantment.

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Enchantment Pet Resort & Spa

580 Quantum Rd NERio RanchoNM 87124

(505) 891-4100

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Enchantment Pet Resort & Spa

580 Quantum Rd NERio RanchoNM 87124

(505) 891-4100

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