- Extra Phones:
Phone: (804) 358-1091
Phone: (804) 358-8680
Primary Phone: (804) 358-8680
Fax: (804) 358-8680
on the surface, this place looks great! exposed brick apartments with modern touches, everything included in the rent, parking, and close enough to walk to campus. However, there are SO many underlying issues. the staff, first of all is inattentive and downright rude. when you try to talk to them about an issue they either ignore it completely, pretend to be busy with something else and say they will contact you later (they almost never do), or make you feel like a child.
Second, the whole place seems to be falling apart and nobody cares. some blinds were broken when i moved in a year ago, and, about to move out now, nothing has been done. when maintenance actually does respond to an issue, it takes them much longer than necessary. just a few minor problems i have dealt with: broken washer, broken dryer, oven face fell off (twice!), mice, and broken thermostat.
WATER LEAKS have been a huge issue since i moved in, and has gotten progressively worse from the mortar wearing away.
also, there are a lot of loud people both in the apartments and on the street at all hours, so this is not the place for anyone looking for a quiet environment.
i cannot wait to get out and i discourage anyone else from living in a clachan property.
I would not advise anyone to live under Clachan Properties' management, must less a best friend. They have the WORST service in all of Richmond. I lived there for almost a year, during that year, there were so many maintenance issues that they would halfway fix on their own time. Meaning it could take up to 3 weeks for them to come out. I dealt with MICE. They continued to say that there couldn't possibly be any mice living there. Lies. They gave me one sticky mouse trap for a huge apartment because they refused to believe the rodent existed. Toward the end of our lease, they called to see if we could move out earlier so that the new tenants could move in. Although this was violating our original contract, we were glad to finally be out of the apartment. Then, they told us we would get our security deposit back at least 30 days after moving out. It has been almost 45 days since we moved and 51 days since my friend moved from next door and we have yet to receive anything. They do not answer phones or return messages once you have signed with them, and the people in the office are beyond rude. If I could, I would give Clachan Properties a star rating of 0.
Posted: 4/18/2012Provided by Citysearch -
Great experience with Clachan! So, here's the deal. I was transfered to VCU and needed a place asap. I ended up sub-leasing one of Clachan's apartments - a studio. I love my apartment, loved the experience with the ladies in the office. I even had a repair that had to be made the day I moved in and maintenance fixed it the same day. I read some negative reviews about Clachan before I chose to move-in and I have found totally the opposite with my experience. I have lived with several landlords in Richmond over the years who didn't have good reviews either - but I heard good recommendations from friends in the area about Clachan. I will recommend Clachan to other people I know are looking for good housing downtown. As for me, I am not moving anytime soon.
You are not going to find a better deal near VCU. They include all utilities and I got a parking spot. I dig the management at Clachan and will be sorry to have to move as I am graduating. Best apartment experience I have had in Richmond. Four stars and thumbs up!
Posted: 1/8/2011Provided by Citysearch -
I highly recommend looking elsewhere for a landlord. Don't be fooled by their initial kindness and seeming ability to do the best they can for you once you are their tenant. Their staff is kind but kindness doesn't get things done. We were told our apartment would be ready by the time we returned and the lease began. Those hopes were shot down pretty quickly. There were about 15 maintenance issues, some of which were never fixed and one of which I had to fix on my own. Ever had a sliding bathroom door that doesn't lock? Yeah, had someone walk in on me as I was toweling off after a shower. The reason for their inability to fix things is that the office holds back maintenance requests for about 2 weeks and then throws them all on their maintenance staff which backs them up about another 2 weeks because the maintenance staff has to deal with them. The only way to get anything done is to go into the office multiple times and get a little pissy. On top of that I'm having issues with them months after we've left, which I'm not going to get into. The only good thing I have to say is their maintenance staff is nice and helpful. It's too bad the office makes them look bad. So keep that in consideration when making your apartment renting choices.