I travel to RIC frequently for work and have tried almost every rental car company there. I was greeted by a Emerson Club rep who was very friendly. He gave me instructions on where to go pick up my car. Originally I had reserved a midsize car, when I went upstairs to check in the lady was very professional and nice. She said they have plenty of midsize cars to choose from but that they would upgrade me to a full size SUV at no additional charge. She let me pick a Ford Explorer, fully loaded, and very clean. I have co complaints about my experience and several of my coworkers also use National as their go-to. I could not have been happier and will go back again!
Always excellent service at this location. My family are regular renters and have always been treated above the level of satisfaction. Every vehicle that we have rented has been satisfactory and they have not hesitated to upgrade when our selections are not available. Sometimes the staff at the registration desk has been a little too nosey and asked extremely personal information that has nothing to do with the registration & have made us wait while they finish their lunch or clean up their mess but the upstairs staff has been excellent.
We only pick Alamo for our rental needs.. the prices are low.. the cars are great and are exactly what we need and we never have to wait long to get processed to get our car. When we return and are as tired as can be.. they are quick to get us out of there so we can get home. They are understanding and very nice people. And if something goes wrong they are the only people that are so very apologetic about everything. I wont go with any other rental company but Alamo.