My son put a deposit and signed a rental agreement for 1118 Grove Ave. Yes, it is lovely, clean, but - somewhat outdated. I've anticipated to have a hard time getting out of the signed lease, but was VERY pleasantly surprised! Reading about turnover of the staff in reviews on the other sites, I hope that, for the sake of current residents, one staff member will stay there for a long time - property manager Ben Shepherd. I encountered a lot of property managers in my life, most of them keep in mind the interests of landlords only, not giving a second thought to renter's rights, requests, or needs. Not Ben! I can't stress enough how wonderfully courteous, considerate, polite, humble, and very respectful this person is! If I would have to rate this property based on my interaction with ben only, there will be not enough stars. Thank you, Ben, for your understanding and professionalism - from the bottom of my heart.
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I lived in a downtown apt for 5 years managed by Metro Prop in Richmond. Their customer service was less than responsive in the beginning, but they improved greatly over the years. They automated most all of the communications, rent pay, maintenance requests, etc online, and they were quick to respond to any issue. Every building is different, some have more college students, others have young professionals. So the amount of maintenance often depends on how the neighbors treat the public spaces and individual units. All in all, their management is very solid now, and I wouldn't have a problem renting from them. I will say, I finally had to move because of the annual increase in rent The increases were minor, $25/yr, but it adds up after awhile, and there weren't enough amenities (pool, gym, front desk attendant) to justify the increases and compete with other offerings in the area.
I used to live in Richmond then moved to Baltimore for a couple of years. I just moved back and visited my girlfriend who lives at River City Court. The place has just been remodeled and looks great. I think River City Real Estate must be under new management because a lot of their buildings have been remodeled. They have some more I think on the Boulevard as well. It is a good deal for the price.