Terrible experience - awful - the absolute worst
Scheduled for my 8 year old lab/bully mix to be seen as her current vet was not getting to root of her allergies issues and only treating her with steroids to control the symptoms.
I explained she needed the vet tech, then again to the the doctor than she was due for her lepto, has issues with allergies and my desire to get to the root and avoid the use of steroids (which will eventually cause kidney damage) and that she had a lump that may or may not be a fatty sack.
The doctor examined her, assessed the allergies and explained two options: an expensive medicine to treat theh symptoms OR allergy testing to create a vaccine and treat the root cause.
I chose the allergy testing. She exits the examine room, send her tech back in TWICE to try to convince me to buy the medicine then comes back in herself to AGAIN to try to convince me to buy the expensive medicine.
She then FINALLY checked for an ear infection and rather than check the swab then, says theyll call me.
She had to be reminded to give her the lepto vaccine and never did check the lump as she was too busy trying to sell prescriptions and prescription food located in their lobby.
Further, she prescribed STERIODS even though I made it clear I was reluctant to continue this treatment.
After leaving 100 poorer and frustrated due to the experience, they call (15 minutes after I leave) and say the ear swab was positive for an ear infection and meds would be left at the front desk.
I already had ear infection meds so I continued using them (from the previous vet) and upon running out went in the pick up the ""new"" ones.
Upon arriving and realizing that she ordered the same meds my previous vet did and I asked the receptionist to leave a note that I would prefer to go with an oral antibiotic as the ear drops had been ineffective for months.
The receptionist argued with me, had the doctor call the next day who also argued with me although she acknowledge that dogs can become resistant to treatment just as humans do.
All in all, I hung up on her as I became tired of arguing and repeating the same statements over and over regarding my dog history and the ineffectiveness or the treatment she was suggesting.
They are rude, ignorant and most of all concerned with sales and only sales.
DO NOT TAKE YOUR PETS HERE UNLESS YOU WANT THEM TO STAY ILL AND YOU BECOME LIGHTER IN THE WALLET!!!!