Not only have I told my best friend about this place, I have told evryone I know ( and some I don't even know- who have asked where I get my tires from in this area...Fernley, Nevada) about the GREAT CUSTOMER SERVICE, PRODUCTS AND FREE ADDITIONAL ADVICE that American Tire Pros have provided me. I have spent a small fortune there and am proud, relieved and I difinately feel a great sense of security transporting my family on their products and with their services. I have purchased 2 sets of tires (4 each) for two differnet vehicles, my wife's 2006 Potaic G6 and my1993-4 Toyota 4-Runner 4X4. I don't compromise quality/utility. American Tire Pros provide options for all consumers- don't be an uneducated consumer. Check prices vs. quality and warraty and ask what you can expect from their services and when. They will tell you! They always try to go out of their way to accomodate the customers needs, but be frank. My income level is low to middle class - 35K/yr and I have been convienced (after grilling them for justifications) to spend more based on their expert knowledge combined with what my habits and intended use would be. While I wrote this, I spent over 10 minutes on hold and didn't care, because I knew I would be taken care of. If you are impatient, want a deal on cheap on cheap crap or want something for nothing- go somewhere else! If you have integrity and can deal with the fact that customer service is what you make of it then take your business to these folks- they will treat you right. (Just to inform; my first experience there was buying 4 tires and waiting for about 5 hours to have the work done. I did not have an appointment. I saw that they "fit" me in anyway and dealt with it with my then 2 year old daughter. I did not have a pleasant experience due to the wait, but I was taken care of none the less. And it paid off as I have been there for another set of tires, an alignment and I am currently scheduling a brake job for tomorrow.
On 4/29/2011 we took our vehicle in for several different services. We were very pleased with the professionalism of the staff and the excellent service we received. We paid a lot less than the Honda dealership would have charged us. They did everything they could to improve our gas mileage including inflating our tires with nitrogen. Andy the store manager followed up with us the next day to make sure all the services were adequate and that there were no problems. We also bought tires three years ago they have 50,000 miles and still have a lot of tread left
I went into Reno Dodge because they had sent me a postcard telling me to call about my car. When I did i was told that because of the Cash for Clunkers government program, used car prices are through the roof. I was sceptacle but went and met with a sales manager and they gave me way more money for my trade than I could have ever expected. I was able to purchase a brand new truck for the same payments as my old one and only have a 4 year loan. It was a great experience, I would recommend Reno Dodge to anyone.