I must state that Susan Palmer has done a tremendous job for my property. I am an out of state owner of a property and she has been a life saver!!! Initially, I purchased a property where the orignial property management company was very unresponsive to the point I could not get any response. I talked to my insurance agent and they recommended ReMax Properties! When I called, I spoke to Susan and she took action to assist me in my dilemma. She took extra effort to contact the previous management company and she was also getting no response. She then took the situation further by escalating the lack of communication to the broker who was responsible for the previous management company. She then promptly received my keys to the property and went in to examine the property. That was my 1st appreciation of her work. Later, my property was assigned to another agent within ReMax who was definitely NOT as professional as Susan was in managing the property. (This other person was later fired…) However, when I spoke to Susan about my issues, she took action to correct some issues for me and worked with me to insure that I was taken care of... In fact, she expressed that she wanted to take over managing my property due to the issues with the other person, which was thrilling to me since she has continued to provide great service to me. I live in Arizona, which is quite a distance away to be dealing with a rental property in Reno, NV. I continue to appreciate her and ReMax for managing my property and they have dealt with various types of concerns/issues/folks dealing with my property. I had nightmares before working with Susan and ReMax. Now, I am more relaxed with what they do for me. I would certainly recommend Susan to anyone looking for a professional property manager.
Hey everyone just call me K. I had seen this property for rent and decided to contact the rental agency specificly Susan Palmer. She returned my call the next morning and that began the ball rolling on the future home I was about to be renting. I went into see her at her office on Neil St and explained my situation. We were being forced out of the home we had been renting for a year because the landlord had not been paying the mortgage and the bank wanted us gone. She sympathized with me and explained the new law that President Obama had passes, she gave me some advice and assured me that things will be okay. She also advised me the house was still being cleaned so when I go into see it to use my imagination. Once I walked through the front door I knew this house was meant to be for me and my family. I put down my deposits to hold the house in October and by December 1, 2010 We were settled into my new home. She is very good and what she does, she'll even go over everything again with you (when your just not understanding what this or that means) that women has patiences. Since We've been in the home the heater broke in the middle of the night and on a weekend, I called the emergency line the service contacted her and she assigned the HVAC tech asap to my home he had my heater up and running in no time, Thanks it was really cold too. When Monday came I had recieved an email from her asking if everything was ok, did the problem get fixed and if I needed anything else dont hesitate to write. Overall I must say things are great and Susan is a great rental agent.
I've only had one management service and can not compare to other management companies. I receive the rent each and every month like clock work and Susan seems to take care of all maintenance issues as needed as I am an out of town owner. I haven't had more than a month of vacancy since having Susan take over my account. Everyone is busy these days and responses may not be immeadiate however on important/emergency issues communication is top notch. I hear horror stories from friends about other property management services and can say I don't have any horror stories to report about with ReMax/Premier and Susan. Thumbs up!