I absolutely, LOVE, Carol (owner). My cat has never accepted anyone except me and he loves Carol, as well. I trusted her from the get go and for 8 years, I've never been happier. When Carol was not available at one time, I called another sitter....BIG mistake. I'm being honest, nobody compares to Carol and her husband Roy. I leave my baby in good hands and never have to worry. Cannot say enough about Pooch & Purr. They are just the real deal.