Worst Walmart in Reno. The customer service personnel are incompetent and cannot even read their own policy. Also the CO Manager Jeff is just as incompetent and should not even be employed in a customer service position. I had a back surgery a few months ago and recently purchased an air mattress from them, I was unable to use it as it was not comfortable enough for me to sleep on. Walmart's posted policy is a 15 day return with receipt. I tried to return it on day 10 and the customer service people would not return it, they called for an assistant store manager. After waiting for 30 minutes and a manager still had not come up I called the corporate number for Walmart and they contacted the CO Manager Jeff. He finally came up to customer service and said he wasn't going to return the air mattress. I called the corporate number again and at this time Jeff offered to exchange it. I asked him why would I exchange it when I cannot use it. I was within their own written policy and they would not abide by it. I then asked for the store managers information and I was told by Jeff to leave the store because he did not like the way I was talking to him. So I once again called the corporate number to file a complaint against the CO Manager Jeff and to get into contact with the store manager and the district manager. <br> <br>This has been the absolute worst experience at any Walmart EVER!. Walmart isn't known for very good customer service but this store is the worst. I will never again go shopping at this Walmart and I would recommend anyone else not to shop at this store again.