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(775) 324-0164Visit WebsiteMap & Directions2001 E Plumb LnReno, NV 89502Write a Review

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Email
Payment method
diners club, check, debit, discover, master card, visa, amex
Location
Reno Tahoe Intl Airport
Neighborhood
Reno-Tahoe Intl. Airport
Categories

Reviews

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KC
Kathy C.

02/20/2015

Overall

I only gave them a one star because it doesn't allow you to go below that. Worst experience ever! Rented the car for 5 days when we brought it back I wanted to pay for rental with different card than initially given. I was informed of a 10.00 change of payment fee of which I agreed to. Gave them the other card and when I got home I checked on the charge in my account. They did not use the card I requested, but used the original instead after I paid the fee. In addition to this there was a separate charge on my account for an additional cost that was never disclosed to me. When I spoke with representative I was informed they could not cancel that payment and use the card I requested because they don't take payments over the phone. Then gave me an 800 number to call. I called and all they would do is file a complaint that would take 72 hrs to process. No way to reverse and pay with another card. Buyer beware!

Details

Phone: (775) 324-0164

Address: 2001 E Plumb Ln, Reno, NV 89502

Website: https://www.paylesscar.com/en/locations/us/nv/reno/rno

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