I am sorely disappointed with The Friends of MS. For years my family has donated to The Friends of MS, my grandma on my dad's side passed away when I was young, from MS. I remember doing the read-a-thons for MS when I was young, and you could say that MS shaped where I wanted to make charitable donations, because I lost my grandma to MS. So why am I disappointed? The last 2 times I've set up donation pick ups, the items were not picked up. The first time, my items sat out in the rain, the second, one of the items was stolen by some passerby. The most offensive and disappointing part was today when they called again to ask about if we had anything, I said no we didn't, and I explained that the last 2 times we'd scheduled pickups, the items hadn't been picked up. All the woman said was "oh", So I said we'd probably be passing on donating for a while, to that, her response was to hang up on me. Brilliant. I've had several relatives who've died from cancer. I think it's time to stop shopping at savers, and time to give my donations to the American Cancer Society. I've spent at least 30 years giving to the hope of finding a cure for MS. I've done enough. I'm sickened by the lack of common courtesy, and concern from this organization. You've gone downhill Friends of MS. It's sad, and disappointing, I don't know how to feel about the work you're "doing" now. How can I trust that you're doing the right thing, when you can't even apologize or do right by the very people providing your items that earn the money to fund the finding of the cure? I've completely lost faith in you now. It's my turn to hang up abruptly on you.. I'm done with your organization.