SHORT SUMMARY FOR THOSE THAT DONT WANNA READ ALOT: Awesome dealership straight forward and nice. These guys know what they are doing! if you want more of my experience keep reading! AWESOME DEALER!!! i want to share my experience with these guys! First time we went in we told the guys what we were looking for in the price range we were looking at. The Manager Ken showed us what he had in that price range and was very straight forward as to what the issues were with the vehicle he showed us (Cheap cars dont come perfect expect a little work!) Anyways we left for the day.... A few days later we had more time to come and look to see what new came in. To our suprise the lot was FULL and had many new items in our price range! We found the vehicle we were looking for so we asked to go for a drive after inspecting the engine (CLEAN AS HECK NO LEAKS) and the interior (ALSO CLEAN) . Ken handed us the keys and off we went without any one from the dealership with us so that we can discuss everything and test everything. This was great as we HATE dealers that come and make you take a short route and dont get to test it out! we discovered that it was a great truck. Next came the negotiation process. We came up with a price after talking for 3 mins. No redicilous 4 square bs that the other dealerships give you or runaround. We paid cash and walked out of there with a new truck within 45 mins! Ken the manager was amazingly nice and straightforward! The other guy (Didn't catch his name unfortunately ) was really nice too and helpful. The whole experience was amazing! I WOULD HIGHLY RECOMMEND CHECKING THIS PLACE OUT. GREAT DEALS GREAT PEOPLE. BUY FROM THEM!!!
Serving the Reno Area.
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Found myself needing a car fast. I did not have a huge down payment at all, most places this would have been a problem but not here. There is really no haggle on the price, only downfall. They offer a warranty with their financing which seems pretty good. They promptly fixed the chips in the windshield the day I took the car home, Two days later they covered the battery the car needed for free even though it didn't come covered in the warranty. Automatic payments make it easy for me, I like the overall structure of the plans they have. They have plenty of cars to choose from on their lot though and I found something perfect for me that meets my needs. I have had the car 10 days and so far so good. Solid car, and I have piece of mind with the warranty. The only reason they did not get 5 stars from me is there is really no haggle room with pricing, a little high, and they are ruthless when you try. They have called me a few times to check up on me and see how the car is. customer service is good even after the sale which is amazing. Will update this as needed, as I have an ongoing relationship with them.
I bought a car at Jones West Ford a couple months ago (from Josh, who was great) & it was by far the best auto buying experience I've ever had. I felt the people were very honest & fair. They were kind & not smarmy. I'd really researched the car I was going to buy & I looked at several other lots. I was looking for a 2014 or 2015. JWF offered the best deal & the cleanest car. (Seriously, I looked at 3 cars at a "large lot" dealer in town and TWO of those vehicles had body damage that had been painted over! Crazy.) The transaction at JWF was smooth & included an undercoating. They confirmed the appointment with emails & the day before they called to confirm & ask if I was going to need a ride from the courtesy shuttle. When I got there to drop off my car Jason came right out to greet me by name. They called just as soon as my car was ready & pickup was just as fast, with Jason taking me through every step then driving my car right to me.