Futon-Ya is run by this Chinese lady, Irene. She is a throwback to the days of when the people you bought from were directly connected to the responsibility of the store. She's a tough business woman, but do not confuse "tough" with "difficult." We walked in after having gone through one more conventional mattress that was worthless in 2 years despite having cost multi-thousands of dollars. We told her that we wanted a king-size futon for everyday sleeping, that could be rebuilt every couple of years at a reasonable cost. She said that she could have just what we want made. When was the last time you enjoyed a purchase so much that you actually went back into the store to tell them how pleased you were a month later? Exactly.
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