The car itself was nice, but a "full size" means a Ford Fusion. We were in Reno, driving to Lake Tahoe, where we needed chains on our tires after the first day because we got hit with a blizzard. However, you can't put chains on a Ford Fusion according to our research due to the size of the Fusion's wheel well. We were unable to drive the rental car all week due to the 2-wheel drive vehicle which was not equipped for the terrain. It's meant for city driving. There were a few stains in the vehicle, but it was in okay condition aesthetically. 15 minutes after we drove off from the rental car pick-up, the check-engine light came on. Luckily because we couldn't drive it much in the snow/icy terrain, we didn't worry too much about it. We eventually had to pay $330 just for the wrecker to tow us off the mountain because our rental would not safely drive on the icy roads and we had to get back to Reno for our flight. The car overall would have been decent for city driving, but I wish Alamo would have mentioned the chain-requirement that Reno/Tahoe has before we drove off into a very scary week.
We rented a minivan for a family trip to the Nationak Parks. The only reason I did not give 5 stars wad because of the price gouging to dissuade people from taking them to Burning Man. The price was far above that for luxury and specialty car - double what it should have been and a threatened $350 cleaning fee. However, putting that aside, the front desk and lot staff were professional and pleasant, and worked hard to give us the vehicle we wanted. The Dodge Grand Caravan R/T had 4000 miles, was well equiped and very clean. Return was quick and easy. We have not had a bad experience with Enterprise and will continue to gravitare to them.
Upon arrival to pick up the van we rented, we were told that the van was being cleaned and it would be ready shortly. Therefore, we had to wait (my 2 elderly parents, 2 year old and husband) in the cold for about 10 minutes until one of the employees began offering us alternate vehicles that didn't meet our needs. Finally he pointed to a van parked along the side and said we could take that one, which is exactly what we had wanted. I complained to the manager and he gave us a discount so I am happy with the resolution.