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386 Convention Way, Redwood City, CA 94063
1-20 of 42
Joe consistently provides excellent service consultation. I appreciate his honesty and integrity in discussing the status of our cars. He knows an incredible amount about mechanics and car maintenance. It's great to finally have a car repair guy you can trust.
This is a review for the Sales Department. I worked with Raymond and Keith on buying my G37. After playing phone tag and hesitating to visit dealerships, I was pleasantly surprised by the low pressure approach at Peninsula Infiniti towards selling me a car. I test drove the car on a Friday evening and I purchased on Wednesday. In between, it took all of 2 e-mails for Raymond to reach a price which fit my budget. On purchase day Keith beat my pre-approved financing and I was out of the door with the G37 in an hour. I recommend Peninsula Infiniti for your next Infiniti purchase. Ask for Raymond or Keith.
I had an exceptional experience with Ray and Austin yesterday. They were smart, efficient and knowledgeable about the product. The process of buying a new car (which I love) and selling my beloved old car was a breeze.
Fantastic experience. Called for an appointment only a day in advance for 30K maintenance on my M35. They were flexible on time, agreed in advance to lend me a car. When i got there Bob talked me through options on the service, how we might cut out certain maintenance items to save money and where we might add additional items that weren't on standard maintenance plans. They were able to fix a number of warranty items and have the car ready by noon. They informed me on a bent rim, but didnt try to gouge me and sell me a new one for $1200. They gave me the name of an aftermarket seller who could get me a $300 rim and offered to put it on, next time i came in for a tire rotation.
The dealership and Service Dept I am used to dealing with is WORLD CLASS in every way. My friend and I used to be car nuts. We had over 40 cars in 5 years and you name the brand we probably owned one. I bought my present Infiniti G35 at Peninsula some years back. They were first class with the sales process but have always been world class with service. Getting an appointment is easy, I always get a loaner and my Service Advisor: Bob Anderson is absolutely the best. He always discusses the car and any issues and advises on what types of service it might need and often tells me that the car really doesn't need the service I ask for. The experience of going to Peninsula is always excellent. My friend's car cost twice as much and he always has horrible service experiences with his dealership.
A wonderful experience and beautiful place to stay- A perfect place to escape the realities of everyday life. :)
When it came to financing, which I did through Infiniti, I worked with Austin. As with Adil, the experience was excellent. He told me of the options available to me, some of which I declined, such as Lojack, and some of which I accepted, the pre-paid maintenance. During the whole talk, he never put on any pressure, nor did I feel like he was trying to take advantage of me. All in all, a great experience and an unbelievable car!! I came to work today with a big smile on my face, just from the commute. I will definitely stick with Infiniti and with Peninsula Infiniti.
This was, without a question of a doubt, the best car buying experience I've ever had. Adil, the salesman, was a consummate professional. He shepherded me through the options and ins and outs of the G37 that I wanted. He was patient while I dithered about spending 45K on a car. After I finally decided to pull the trigger, he found me EXACTLY the car that I wanted, which was no easy task. The negotiation process was smooth as well.
My boyfriend and I went to Peninsula Infiniti and had a great customer experience from the time we entered the door until the time we drove off the lot with our new G-37. Sam Wong is the reason that we had such a great experience. In our history of car shopping, we have never come across as thorough and informative a sales person as Sam. There was not a thing he did not know or question he could not answer for us and even went above and beyond to verify customized settings that we preferred in the car. This was by far the best car buying experience that we have ever had.
I just purchased my 3rd vehicle at Peninsula Infiniti and over the past 12 years have been very impressed with both the Sales and Service experience. Austin & Kirk in the Sales Dept have been professional, informed and appropriate at every juncture; a true pleasure to work with - Brian in the Service Dept exceptionally accommodating. I have returned to this Dealership and referred others because of the outstanding customer service -
I have been in the automobile business for over 34 years and have dealt directly with many dealerships. In my opinion Peninsula Infiniti is in the best I have ever experienced. The entire staff from the GM to the porter is professional, courteous and helpful. I also drive an Infiniti and travel 70 miles from my home for service at Peninsula Infiniti. The quality of service is what makes the drive and time worthwhile. I highly recommend Peninsula Infiniti for sales and service.
I bought a 2003 Infinity FX45 in August 2012 and it was a real pleasure doing business with them. The guy that helped me out was Percy and he was just great. I'll be coming back because of him.
We purchased a used car here - the price and service were fantastic! The used car salesmen and finance manager were very upfront and honest. I would recommend working with them! (Keith & Ray were the used car guys we worked with).
Purchased a new vehicle in 2005 at their previous location in Daly City. Wanted to sell the vehicle back to Infiniti now in their Redwood City facility. I have been in contact with Keith Lui of the used vehicle department. The process is still on going, but Keith's customer service from updating me on a regular basis, sending drivers Jose Meja & Roberto Rodriguez to pick up the car are professional & efficient & so far have not encountered any issues. I will update when the transaction has been finalized. Transaction has been finalized. Paperwork took a few minutes & they will handle all requirements with DMV. Thank you Keith Lui for making it stressless.
Had a great experience at Peninsula. I brought my car in for an oil change and other minor work just before New Years. I was expecting the wait to be hours with everyone being off from work. I was surprised to hear that they would be done in an hour. I told them to take their time as I was going to step out for a bit and asked if they could text me when they were done. They sent me a text within the hour telling me my car was ready. I couldn't have asked for better service.
The fact that I've never purchased a car directly from this dealership has never caused them to treat me as if I didn't buy the most expensive vehicle on the showroom floor from them once a year. Always top notch service and excellent location. I enjoy my Inifiti cars so I'll without a doubt be purchasing my next one there.
Recently I took my car in for service and was overcharged without knowing, and they called me back immediately and resolved the issue. As for the dealership itself, it is hands down the best dealership I've been in.
Awesome dealership. Best car buying experience I've ever had. Transaction was quick and smooth. Sales reps were very helpful and knowledgeable. Would definitely do it all over again. Love my new car! Thanks.
When I dropped my car off, I would receive several updates for the following week. I was always informed of damages and repairs that were being done, and given frequent updates on status and estimated date of completion. On the morning I returned to pick up my car, I was greeted with the same promptness and hospitality as when I first dropped off my car. Not only was all the damage and every single problem expertly tended to, it was also detailed, washed and in spotless condition.
I never imagined that a car buying experience could go so great. I was really impressed with the staff and how they treated their customer. Will recommend.
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