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B & D Automotive Center

OPEN NOW

Today9:00 am - 5:00 pm

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Business Details

Hours:

Regular Hours

Mon - Fri8:00 am - 6:00 pm

Sat9:00 am - 5:00 pm

SunClosed

Categories:
Automobile Diagnostic Service, Automobile Inspection Stations & Services, Auto Repair & Service, Automobile Electric Service, Brake Repair, Emissions Inspection Stations

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03/20/2010
HONEST PERSON

My daughter has a Honda Civic on its last legs. I took her car to B&D Automotive Center and he fixed all the parts that needed to be fix so she could drive the car safely and informed me of the areas that will need to be fix. But he was honest and said that the car might not be worth fixing it because the "expensive" parts are coming up. He could have very easily sold me on fixing everything and take my... view more

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03/20/2010
GREAT SERVICE

I have a 1999 Infinite SUV and I told it to B&D Automotive to do a overall review and I found Carl, the owner, a very honest and helpful person. He looked at everything and give me a full report on what it needed and what it would neet in the future. He also told me what was already new and done. I felt felling that I was not taken average of. I recommand him to all my friends.

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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
11/19/2008
DO YOURSELF A FAVOR; STAY AWAY!

These guys have cheaper prices than others do, but BEWARE! The low prices ($65 for four-wheel alignment) seem to exist just to lure people in. Once they have you in, they find all kinds of other repairs that they claim that you MUST have done. Not only did they do this to me, but I overheard them doing the same thing to another customer. Anyway, they claimed that they could not properly do a four-wheel alignment ... view more

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claimed iconBusiness Response.01/22/2009

We have been at this location for more than 25 years now, with a very High rating. I do understand this Customers Frustration. We Strive to do only Top of the Line Alignment work, as this customer was trying to accomplish. If we find that "an older" car may have worn parts, due to making his tires wear out in the first place, we need to let them know.Some of these Other Larger Chain Stores, are in the habit of Aligning all Cars that come in for $85, or so. If that customer had told me that he(or she) was unhappy about paying me $20 for 1/2 an hour of inspecting their suspension, I would have refunded that. And My Prices ARE FULLY VISABLE by our Price Chart on the Front Counter. We are a specialty shop that tries to do top rate workmanship, and unfortunetely some of the Other Chains do not care so much for their workmanship.

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B & D Automotive Center

1510 Main StRedwood CityCA 94063

(650) 365-9530

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B & D Automotive Center

1510 Main StRedwood CityCA 94063

(650) 365-9530

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