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Travis B.

11/30/2023

Overall
Expertise
Selection
Service

First off I cannot even begin to tell you how great the customer service is at Torque Factory. Charlie is a stand up guy and a great mechanic, and to add the detail and quality of work is next level.
I first brought my 2005 F250 in for some work and they did an amazing job. To add, Charlie even gave me a call a few days later to make sure everything was still 100%.
Through random conversations with Charlie I somehow convinced him to work on my latest project. A 2015 Mustang GT with a 2.9L Whipple. The car had a broken ring landing and needed a new engine. Upon some discussion Charlie agreed to help me out as I couldn't find a shop I was willing to trust to do the work on my mustang. To say Charlie knocked this out of the park is an understatement. Charlie took the time to help me see my dream car come to life. It wasn't just the work that was amazing. Charlie took the time to help me research different directions to go. This was a complete custom build with aftermarket cooling systems, yes systems not system, new forged short block, rebuild on the heads, full exhaust, Whipple reconditioning, Fully custom return style fuel system, suspension etc... I could write a 3 page review but let's be honest this is already "Too Long Didn't Read". Please take a look at some of the photos of the finished work. I don't think you will find a mechanic who puts their soul into their work like Charlie does.

CP
Cherie P.

07/18/2015

Overall

If I could give 10 stars, I would! I knew that I would get a fair deal, as I know the owner to be a very honest man, however, I was blown away with the experience! Pick up and drop off - extremely, almost ridiculously easy. Diagnostics - I had no idea what was wrong with it, it was just wrong. We were given a diagnostic and estimate within a couple hours. We understood exactly what was going on, even though we aren't mechanically inclined. Price - seriously, you can't beat these guys!! Customer Service - the most important part!! This is where the extra 5 stars comes in. You will not get treated better by any other shop in town. My car had been washed!! I won't be taking Daisy to another mechanic...ever. Thanks, guys!!

MA
Michael A.

05/23/2015

Overall

Had custom bumpers built, custom headache rack, custom LED lights installed, and now we are working on the mechanical side of things. Super excited to see what my truck can do once we are done with it.

Details

Phone: (541) 526-5030

Address: 736 SW Umatilla Ave, Redmond, OR 97756

Website: https://www.facebook.com/torquefactory

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