After a mechanic I'd been using for years became unreliable, Heritage was recommended to me by a friend. Their staff is very friendly and caring, and they've always spoken to me intelligently and realistically about my options regarding repairs. I run my vehicles until they just won't run anymore, and they have been very good at helping to fix issues for me so that I can get more use - and their rates are very reasonable. I've also NEVER had them go over an estimate that they'd given me for repair work; one time when they got into the job they discovered parts which had worn out and were not visible until they'd removed the ones they were replacing, and they stopped work immediately to let me know about this additional cost and get my approval. These are honest, hard-working people, and I agree with another reviewer that the 3 1-star reviews I saw here sound like someone who's angry with them about something finding a way to post multiple reviews in an effort to harm their business, especially given the nature of the names used to write two of them.
Serving the Reading Area.
From Business: Thank you for choosing Bavarian Engine Exchange to help with your used and rebuilt European Engine & Transmission needs. We are committed to providing you with cons…
I had not previously contacted the dealership nor did I make an appointment. I simply walked in with an interest to check out a 2008 Civic Si I had seen on AutoTrader. From the moment I walked through the door, I was welcomed and greeted by a sales representatives ( Jessica Knier Diefenderfer)). I inquired about the 08 Si and I was quickly led out into the lot where the car was. Overall, Piazza Acura of Reading is honestly one of the best dealerships I have ever visited. At no point did I feel "pushed" or "rushed" to make any type of decision I was not prepared to. They simply did their job and showcased the vehicle in a very comfortable and informative manner. I highly encourage anyone looking for an Acura/Honda to visit the dealership and be sure to ask for Jessica Knier (Diefenderfer) the awesome saleslady!
I had the opportunity to purchase a 2012 Honda Civic from your establishment a few weeks ago. My sales rep was Abou Cassell. From our first hand shake, I felt very comfortable dealing with him. He was courteous, knowledgeable, professional and very accommodating. In addition, he had a very warm, sincere personality, something I did not experience with any of the other sales people I had dealt with at other dealerships I visited that week in Berks County. In addition, Bob in the finance dept. was a great help as well. He explained everything in detail and secured me a very good interest rate on my loan. I will continue to tell everyone of my great experience at Piazza Honda of Reading and the great team of people that are in this establishment. This is the first Honda I have owned, and I absolutely love it!