I had an energy audit and was given a list of contractors to choose from in order to comply with their savings plan. I called 4 places, and Mclaughlin was the only one that would answer their phones or promptly call me back. Of the other 3, 1 never returned my call and 2 were too difficult to talk to. I seriously could not talk to people there. Anyways, McLaughlin immediately and willingly scheduled a simple walk through of my house for free and said they could do everything the audit contract said and even told me that the contract was lacking vents needed for my attic (which was agreed upon by the state system and my contract was upgraded). After the walk through and paperwork was complete I was able to easily schedule the insulation job within a couple weeks. The day of, they arrived 10 minutes early (excellent) and were finished at 3pm (they gave an estimate of being complete around 3pm to 5pm). Everyone was nice and they did a thorough job and answered a few questions I had with ease and understanding to full explain everything. High rating on my end - my only comment is while they did a great job closing shop, they could have gottena couple brooms and swept as a final step. This only made me sweep parts of the house for 15 minutes but still sometihng that could have been done. I would highly recommend these guys - excellent communication, great workers who showed up on time. They also avoided sawing a hole in the ceiling of a bedroom (temporary access as described by the audit contract) to access a "blind attic" by accessing it through the roof and installing a vent where they cut a hole to enter, which was a sigh of relief.
Cannot say enough positive things about this company. I initially called the office about having insulation blown in and having my attic venting and insulation needs addressed after a winter of ice-dams. The office staff have been professional, informative, and called back in a very timely way. When the insulation installers came (when they said they would!), they answered every question, performed outstanding work, were detailed oriented, did more than I asked them to do, and obviously took pride in their work. Very thorough workers, clearly knowledgeable about their craft and experienced in what they did. Strongly recommend them. I'm going to have them look at my son's house next!
Only insulation company to use! They did work on my house through the MassSave program a few years ago and I was highly impressed with their workmanship and manners. They showed up on time, put down protection on my floors and went to work. Due to this past winter - one of the vents they installed got damaged. Ray quickly got back to me and sent out someone to take care of it. I wasn't home when Buddy came, but he left me a nice note and he also did a little extra by cleaning some of my gutters while he was on the roof. You don't find customer service like this! If you have a choice - you must pick McLaughlin!