I needed a new battery for my HTC M8, this store stated they could not replace it, I needed a new phone and it would cost me $99. After looking at my account I noticed I was paying $11 a month for insurance. So I went back and ordered a free replacement.
Both times I was assured that they could transfer everything to my new phone.
The phone gets shipped to a different store in a different town and it took 2 calls to that store to get it shipped over.
When making the swap, I was told that they could only transfer my contacts, that they did not have ability to do more than that.
I am now spending hours trying to get my new phone back to where I was on my old phone.