If you return a DVD by mail and they do not happen to have your next choice, they could mail you a DVD, not that day, but the next day from across the country. I live in California and I was sent an email yesterday saying they received by returned DVD, but they would be mailing me one from New Jersey tomorrow and I would receive it on Friday. So they receive a DVD on Monday and it takes until Friday to get the next DVD if it is not in stock. Apparently their system is too stupid to go to the next one on your list and mail you that one. Well that is not true either because one time the movie I request was in stock per my queue and they mailed the next on in the queue. So I guess it just depends who is picking the orders that day. To wait a week to receive a DVD defeats the purpose of receiving your next choice in a reasonable amount of time. Not High Tech, Not High Touch Either, just High Idiots!!!