I called the number and instead of hearing a professional greeting, I heard "This is (insert name)", I had to verify that I had dialed the correct number, and I got a very sarcastic "yes, it is". After explaining my inquiry about air fare, the answer that was given to me was "it's the same price you see on the Internet, but I'm gonna charge you $25 more". Unbelievable? Well, I swear it happened. Needless to say, I won't be doing business with them ever again. What travel agent does not even bother to answer the phone correctly? More over, what travel agent is so quick to discourage a guest from actually booking a vacation? My suggestion is - take better care of your potential clients and at least try to sound like you're excited about their travels. Clearly, they do not want anybody's business!