This location drives me nuts when it comes to customer service.
The staff is not consistent enforcing policies especially when it comes to WIC, couponing and price matching.
I usually find myself heading to checkout with only 3 lanes open and all the lines are 5+ people deep. The service desk is never fully staffed so you wait forever in those lines too. I also dont like hearing them cuss, complain that someone called in sick, or complain they havent gotten their break yet. (which is them smoking outside the grocery side entrance, it blows right into your face walking in the door :( )
The only thing that keeps me returning is the fact they price match and have lower priced items. Guess you have to put up with the poor service- they are prolly only getting paid minimum wage. I also like this location is smaller then say the Prospect ST Champaign location so if you have to get a box fan and a gallon of milk you arent walking a football field.