These guys are wonderful. For example, today I needed to fix my shower head because we had no water pressure. I couldn't get the pipes apart, so I took the whole assembly over there. Milt took everything apart, figured out what was wrong, got the new part, put it all back together (this took about 15 minutes) and sent me on my way. He charged me $1.98 for this. It's impossible to get this level of customer service in a big box store. My only caveat is try to shop there on a week day. They have less-experienced staff working on the weekends and while they're super-nice and try very hard, they just don't have the expertise of the older folks who work during the week.