04/17/2012Provided by Citysearch -
My wife made an appointment to have her tires replaced. After sitting there over two hours they finally started on her car! One would think in the current economic state, someone representing the Pep Boys name would have atleast spoke with her and tried to reschedule? We will never do any type of business with Pep Bpys ever again. We (my wife and I) have extremely busy schedules (hence the appointment) and cannot afford to wait for inconsiderate businesses to act like we (the consumer) have nothing better to do with our time! I'm sure if this had happened to one of the employees of this establishment, that person would have been quite upset as well. we understand things happen but without an employee communicating with their customer, it's just disrespectful. I Called to speak with a manager and hung up after waiting ten minutes on hold. I believe Pep Boys corporate needs to do some MAJOR realignment of their policies and or employees if they wish to remain in business. I do not recommend this Pep Boys store for any automotive need!