Vision Park Optometry

I Have Very Little Confidence In The Front Office Staff Here...The First Faces Of The Office So To Speak. They Mailed Me A Flyer Informing Me To Call In To Schedule An Appointment, So I Do That. After Arriving For My Appointment, Checking In With The Front Office Staff And Sitting For A Little While, It Began. From There A Tall Blond Female Representative With Glasses Lead Me Back For The First Stage Of The Exam. This Rep Asked Me A Question, And Because It Was Not Clear What She Was Asking; I In Turn Asked A Question: “What Does That Mean For Me Today, Do I Need To Do Something?” Her Answers: "No. You Are Fine." So I Took It That I Was Fine. So I Move On To Dr K And He Ask; "Did She Tell You...(some of the same lingo from the first person)" Yes, She Told Me. I Replied. Then He Continued On With The Check Up. Now That That's Over I Move Along Back To The For Desk This Time I Am Asked The Same Question Followed By A Request For Payment. What? I Have Insurance And Should NOT Have A Balance From Today's Visit! Well You Came In Before The “12 Month Period” Of Your Last Visit Someone Finally Tells Me In Plain English. Wow, Are Your Seriouse?

My Great Disappointments Are: 1.) They Mailed Me A Flyer Requestion That I Call And Confirm An Appoint, And Having Done That I Showed Up At That Appointed Time. I Came To The Office Because, You/ Your Staff Said It Was Time For Me To Be In The Office. 2) When I Got To The Office, Instead Of Having It Made Clear To Me (even after I asked) That I Had Actually Come In Before Time; The Representative Made A Monetary Decision On my Behalf And Continued On With The Exam Anyway. (My Response To Her Question Was, "No I Did Not Know That; What Does That Mean? 3.) I Left The Office Responsible For A Balance, And After "2" Ignored Letters To The Doctor, I Received An Inflated Invoice In The Mail. They Didn't Even Offer To Waive The Bill Or At Least To Split It. Hello, “I Am Only Here Because You Mailed Me, Then I Called You, And You/Your Staff Scheduled Me.” The Examination Representative Should Be Responsibe For The Bill. She Is The One Who Said, "Oh It Will Be Alright". Umm, No It Will Not Be Alright If It Translate To Me Being Responsible For Payment (when I have Insurance to cover the service) Or Me Having A Balance. Not Even An Apology Was Offered.

Anyway; I Will Miss John And Rick, They Are Two Of The Absolute Best At Assisting You In Choosing Frames And Glasses To Both Suit Your Need And Your Face.

I had to wait a little for my appointment but the staff was a joy and the doctors were very personable and knowledgable. I felt very comfortable and well taken care of! This office will bend over backwards to help you!

This office moved to the intersection of Creedmoore and Strickland Road which is such a more convenient location! It's less than a mile from 540 exit 9!!



Not to mention the doctors and staff there are great! My family goes here and I will be recommending Vision Park to friends as well!