I would recommend you either finding another Sprint store or another carrier... These people are the worst ever. After not helping my wife because the account was not in her name, evev though she had all of the required information (like the PIN number and other information), when she called me, I asked to speak with the manager. She also said that she couldn't help my wife, then, as I became frustrated, she HUNG UP on me!!! If I had someone working for me, that treated customers like this, they would be out of a job! DO NOT go to these people, you will not get any help, and TERRIBLE service!