Just Tires

Scheduled an appointment at 12pm, didn't even get my car in till 1245. Service took way to long for what needed to be done and ended up spending 3 hours in there for a wheel alignment that could have taken 1hr max. Very disappointed do not go here

I received the following message from Just Tires on Yelp.

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Thank you for feedback on our web site.



We were sorry to learn you were not completely satisfied with your visit to our store. We are genuinely concerned about our customers' comments and opinions as they help us to improve our service to all of our customers. Our store associates should not have added in those extra fees and we have sent out communication to correct this issue.



We would like to send you a certificate for a FREE lube, oil and filter service at your local Just Tires location. We would appreciate the opportunity of being afforded a second chance to regain your confidence. Please be our guest for your next oil change and let us prove we care about you, our customer.



Please contact me directly so that I can send you your Oil Change certificate.



Sincerely,

Michelle H.

Just Tires

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I have accepted the free oil change certificate. I am delighted that there is concern over this issue and that it is not considered normal practice. I am amending my review from a 2 to a 4.

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Pricing is confusing for Oil Change and they charged a different amount at the register than was QUOTED online.

These are the fact for 1-7-11. Completed online order for oil change with the following info printed from the order. --

1. Selected Services: $14.95 --

2. Oil Filter Disposal Fee $2.00 --

3. Est Sales Tax: $0.67 --

4. Due at your appt: $17.62.

Total Bill after svc was $20.11. The difference was $1.00 for Recyclable Fluid Disposal fee and $1.05 for Shop supplies, which cover misc material and for profit, as well as a tax difference of $0.44.

(The tax was for the discounted price of the oil & filter $10.26, fluid disposal fee $1.00, filter disposal fee $2.00, and shop supplies $1.05. $14.31@7.75%=$1.11 tax and not the .$0.67 quoted online.)