Just Hobbies met and exceeded my expections! I felt that it was my duty to inform the other rc enthusiast about my experience when dealing with the few hobby shops in the Raleigh area. On December 26th I dropped my Traxxas Revo off at HiTech Hobbies located at Triangle Town Center Mall for a tuning. The expectations were that it would cost roughly $25.00 and they would call me in a few weeks when it was done. I was told that they were a little backed up from the Christmas rush and will take longer than normal to get to it, no problem. I called and HiTech and was told that my truck would be done on January 23. At this point everything was cool. January 23 came and I was unable to pick it up. On Friday the 25th I finally made it up there to pick it up from being tuned. Alfrado went in the back to get my completed truck and when he returned the motor was dismounted, the easy start was pulled apart, they were still waiting on parts, and I had racked up a charge of about 100.00 or more. What the Hell?? I have no problem with making the payment for the repairs; my problem is that for the month that my car was in the shop I did not receive 1 call saying what was going on, what they found, and an idea of the cost. I was expecting 25.00 bucks and now my tab was over 100.00… So, as most consumers do I began asking about the charges, what was replaced, and why when I talked to his repair guy on Sunday he made no mention of what they found and told me my truck would be done on Wednesday. When I began questioning the charges for repairs the owner became very offended, arrogant, started bashing the other shops in town, and suggested that if I didn’t agree with the charges he would strip the part off my truck that he installed. Again I had no problems with the items being replaced but I at least expect a call to make sure I was ok with the price; I think that is an understood expectation. At what point would they have stopped? This is a very shady way to conduct business. So as Alfrado suggested, I had him remove the parts he installed and took my business to Just Hobbies. What business owner suggests that a customer take their business to a competitor, instead of trying to make the situation right? That is Business 101. From the time I walked into Just Hobbies, Nick and Jody met and exceeded my expectations. While my truck was in the shop, I received several calls from Nick with a very detailed explanation of what was going, what he recommends and an idea of the expected cost to repair my truck. Also Jody the owner did everything he could to work with me to cut my cost. At the end of my repairs I gladly paid Just Hobbies $240.00 for the repairs. Again, I was not upset with how much the repairs cost, I was upset because I had talked to the staff at HiTech hobbies several times and not one person mentioned that I needed anything more than a tune. So even though Just Hobbies is about 25 minutes further from my house, I will be a loyal, long time customer. Most of the time it’s not about the price, it’s about the service and the experience!
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I have read all of the posts about Just Hobbies and I have to completely disagree with most of these posts. I LOVE ...just Hobbies and this is why.. I took my sons to get helicopter's for them to have at this store , when we walked in we were greeted by very helpful employee's who took the time to answer all of my question's that I had.We bought 2 S032 helicopter's a week later my youngest son had an accident with his helicopter and I took it back to see if they could fix his helicopter. When I took my helicopter in the owner and technician helped me right away. Within 5 minutes they were able to tell me exactly what was broken and how it be be fixed and how much it would cost. I left my helicopter there for them to fix and when I came back an hour later with my son it was fixed and they took the time to take my son in the back and give him tips on how to fly his helicopter so that he didn't crash as much. I got the best customer service possible from this store.. I do not think this store is a rip off at all, what people to realize is this is a "Mom and Pop" store. And because it is a mom and pop store prices will always be just a little higher . But the service you get from a Mom and Pop store can not be matched by a big store. When the owner of a store take's more than half an hour to explain all the helicopter's in the store to you and let your son's try out all of them to see which one's they are able to fly this to me is the real meaning of customer service. I HAVE and will keep recommending this store to all my friend's and all I know. This store to me has been very helpful to me in every way possible.
I have to say that I have read all of the posts and negative comments about Just Hobbies and I absolutely do not agree with any of them. Just Hobbies is an excellent shop, knowledgable in the products they sell, and unlike some of the larger, commercialized stores seeking only the $$, Just Hobbies and the staff there have a common love of RC hobbies with their customers. In recent visits to the store, I was assisted by Nick who seemed to be very knowledgeable about RC, but was patient and took time to explain everything to me. Joedy, Daisy and Carlos have been extremely supportive of any purchases made, and more than willing to work with customers to first, provide what they need, and work with the customer to make it right. Again, their shared love of the hobby makes them want to help everyone enjoy it as much as they do. Go to the shop, talk to the staff and Just Hobbies will prove that all of these negative messages are just a bunch of folks who wanted something for nothing, and now try to trash the Mom and Pop's of the world. Good Job Just Hobbies!