How to Get the Most Out of Auto Repair Shops »
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
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From Business: Thank you for choosing Bavarian Engine Exchange to help with your used and rebuilt European Engine & Transmission needs. We are committed to providing you with cons…
7905 Knightdale BlvdKnightdale, NC 27545
I haven't picked up my totaled vehicle yet, and I will review again once I do that tomorrow, but I have no doubt whatsoever that I will be thoroughl…
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
You need a reliable auto repair shop you can count on when it's time to take your car in for care. Get good tips for finding the b…
Some auto repair service shops may target women as uninformed consumers they can overcharge. Find out about common scams and strat…
I don't write a lot of reviews, but every now and again you run across a business doing such a good job that you just have to share with others. This story begins with a Camry with 200k miles that finally gave up the ghost after being driven too hard with too little care. The car was otherwise in good shape, but wasn't going to go another foot without a replacement engine. This was not something I approached eagerly, partly because I've had such bad experience with mechanics in the past. I'm not a car expert, but I do know enough to recognize BS when it is being pushed in my direction, and that has been my experience far too often in the past. When you've watched too many clueless kids try to hammer the wrong air filter into place and then try to upsell you windshield wipers because the old ones are "worn out" (less than two weeks after replacing them) you tend to become a little distrustful. That was the setting when I started looking for someone to replace the engine in my son's car. I came across Engine Experts by doing a web search since none of my friends had a mechanic they were willing to recommend for the job. I was intrigued by the numerous very positive reviews. My first conversation with Jimmy was different than any I've ever had with a mechanic. He apologized first for "talking too much" but explained that you really couldn't understand the way he did things unless you came to the shop for a tour. (You really do need to take the tour) My wife and I went to the shop and were pleasantly surprised by the level of organization and neatness in every direction we looked. Jimmy introduced us to every mechanic and told us a little about what they did, what their expertise was and their certifications. He then introduced us to "little Matt" a Grizzly Adams like man mountain who exudes a customer oriented concern and has actually remembered my name each of the several times I've been in the shop since. Jimmy explained in detail that the way he does things may not be the cheapest way, but that it is the most "frugal" way (and I agree). He explains that when he does this kind of in depth work he is going to be pulling lots of parts off the engine and that some of them may be better replaced while things are disassembled rather than waiting for them to fail later when he'll have to pull it apart again and charge you the labor to replace them. When you look at the parts that he has pulled off and shows you the cracks or other wear, you realize the good common sense involved in fixing them while the engine is already torn down. Not the cheapest way....but in the long run, probably the most sensible and frugal way. You just can't spend much time around Jimmy, Matt, and the other hard working personnel at Engine Experts without beginning to trust their advice because what they say makes sense. I can't tell you how long it has been since I really trusted a mechanic. To make a long story shorter, the engine was replaced. The final price was higher than I wanted, but fair and completely in line with what I agreed to before the car was delivered. The higher price was due to parts I agreed to replace when I saw how worn they were. No hidden surprises. I am completely confident the car will run for many more miles so long as I do my part and have regular maintenance done. In return for the hard work and patient explanations, the fellows at Engine Experts have earned a loyal customer and I have a "car guy". I now take all four of our family vehicles to Jimmy and I have complete trust that the work will be done appropriately and for a fair price. You can go there with confidence and a little less fear that someone is going to try to rip you off. Good job guys! Rick E.
I have a 1998 Wrangler TJ with 178,000 miles on it. My late wife and I bought this Jeep together and it is my sanity in my life now. She is my baby! The Jeep had a rattling noise and starting having performance issues. I knew my 2.5 needed to be replaced. I found Engine Experts on a web search. After checking reviews and viewing videos on YouTUBE I gave them a call. Jimmy (a man with tremendous energy) answered the phone. I made an appointment. There are three rules by which I judge every business. Integrity, Integrity, and Integrity. First of all I was not allowed to make a decision until Jimmy took me on a tour (integrity test passed)! That is a good thing. He lets the facility stand on its own two feet. It is neat and organized. You can tell in a matter of seconds these are true professionals. Each car had a dedicated shelving system assigned to it. The work areas are neat. Both Jimmy and I decided the shop and my Jeep was a good match and we scheduled a convenient time and they got to work. The attention to detail was amazing. Every part was removed, cleaned, and inspected. Knowing my mileage and no real history of the vehicle I expected some parts needed replacing. I was called, shown any parts they felt was critical and needed replacing (very few by the way). I was shown parts that were OK but could be replaced while the engine was out. I decided to replace my clutch assembly, get a Radiator cleaning, new hoses, serpentine belt and oxygen sensor and a few other small things. No hidden labor charges were assessed. (After all they had to put all that back on anyway). This was more than fair! (Integrity test passed again). Jimmy is kind but brutally honest. Tells you like it is and does not mince words (integrity test passed once more). I was anxious to pick my Jeep up. I was not allowed until Jimmy personally took it for a test run and inspected it (need I say it). They have a dedication to their work that is amazing!!!! Here is the kicker!! My Jeep not only runs perfect BUT… It was cleaned, the engine and components they did not even work on shined better than new. I am not sure what they did to my air intake system but it looks factory fresh. Every component they touched was gone over and detailed to look brand new. Oil pan and valve cover freshly painted. My interior was cleaned!!!!! Unknown to Jimmy I talked to some of the folks at the site and they LOVE their job and take a lot of pride in their work!! Lastly I am from Henderson and could have gotten someone a lot closer to do the work. Glad I found Jimmy and the fine pros at Engine Experts. If you go in with realistic expectations, you WILL BE MORE THAN HAPPY! They will make sure of it. Frank B.
I'm a busy mom of four kids that never take time to write reviews. However, I owe it to the Engine Experts to tell you about our experience. Our 2011 Toyota minivan was making a loud noise for sometime. It finally was due for state inspection and oil change so instead of going to Jimmy Lube, we took it to the dealership for maintenance and to fix the noise. They told us it was the water pump and quoted $2300 to fix. My husband insisted on getting another estimate and called around. Luckily he was referred to Jimmy Boyd at Engine Experts. He quoted us a price over $1000 less and said to bring the car in. And though tucked back off the street, he's a few blocks from the dealership. To our surprise, Jimmy gave us a full tour of the garage and introduced all his staff. Don't expect to drop your car off an run, because that's not Jimmy's way. To say the garage/management is impressive is an understatement. There are specific area's designated for tasks with the correct lighting, individual carts are used per car to pull parts out, a designated oil change station so you're in/out in no time, and so much more. I was particularly impressed with the organization of the tools - every drill bit in order by size and clean. Why is this important? You know exactly where things are and can work fast. Jimmy explained his philosophy to running the business and what's most important to him --his integrity. He's not about over charging for things not needed and wants you to understand how he runs the shop to make sure it's a good fit on both sides. He's uniquely friendly, talkative, and warm - and prides himself on his honesty (no BS with him). Needless to say, we left the minivan for him to work on. The next morning I got a call to confirm the water pump needed replacement. Though it takes approximately 13 hours of labor, he put two mechanics on it and had it back to me by 3pm. The organization allows the staff to work faster and thus, charge less in labor. When we went to get the car, Jimmy insisted I go and turn it on to make sure it sounded good. It purred like a kitten. The car being thoroughly cleaned was an additional bonus. In the end we saved $1000, but most importantly - we now have a new garage for ALL our car needs. Tire replacement, oil changes, brakes, etc...Jimmy is the guy to work with. Thank you for being a business that prides themselves on their work and their relationship with the customer. You can't ask for more than that.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.