Brian was a lifesaver when our water heater started leaking and finally gave up the ghost. I had ordered a water heater at a big national chain store and paid for them to install it. After they botched one thing after another over the course of about two weeks, I finally gave up on them and (luckily) was able to get my money back. So much for relying on name recognition for recommendations! I started talking to Triangle Plumbing for advice and Brian was as forthcoming as he could be. When I finally had enough of the other guys' run around at 7PM on a rainy Wednesday evening, I called Brian again to give him the nod. Within 2 hours he had delivered and installed a high end water heater for me for less $$ than the other place would have charged. I'm reasonably mechanically inclined and I took the opportunity to watch and learn. It is obvious that Brian takes great pride in his work and enjoys teaching as well. He clearly answered all my questions and explained his choice in parts, materials and methods. His work was top notch. I found out afterwards that it was his birthday that day to boot! Thanks for going above and beyond, Brian!
Hot water heater spit the bit! Called a competing company yesterday early in the morning- they told me 2:00, got two calls later pushing it to 4:30. Came in, looked at it, said "She's Gone. I'll write you an estimate." $1350. Called Triangle this morning, they quoted a standard rate over the phone for my particular setup (utility closet access, venting to closet roof, 40 gal. heater, etc.) invited me to look the heater up on the internet to see what i would be getting, and said they'd have someone out in about two hours. AND, just in case, they'll have the repairman swing by the shop to pick up a water heater in case I want to go ahead with it. Less than two hours later I got a call from Scott saying he was nearby. He was pleasant and professional and got right down to it. A little over two hours after that- he's gone, my hot water heater is brand new, everything's back to normal, and the price was exactly what they'd said it'd be. What more can you ask?? I definitely recommend Triangle Plumbing. Thank you Scott (et al) very much!
I am so impressed with Triangle Plumbing last week I was having my son's high school graduation party at my house and had 40-50 guest coming and 10 out of town guest. When I woke up in the morning I realized that my hot water heater was broken -- I called the plumber I had been using in the past and he said there was nothing he could do for me he was to busy to fit me in. I called a neighbor who told me they used Triangle Plumbing in the past and was happy with them so I thought I would give them a try. When I called I got the nicest woman on the phone she called her plumbers and to my amazement they actually came out to the house that day. The plumbers were very professional. When I got the bill I was shocked to see how reasonable it was-- I really thought they knew I had no choice but to get it fixed asap and they would charge me an outrageous price but they didn't. I have to say that Triangle Plumbing has a new customer for life.