I will be kind and give a 1 star but in all reality they don't deserve a star at all! I had taken a dog in for emergency care around April and had paid the bill in full no remaining balance. About 3 months later I received a bill stating I owed them money, when I called regarding this matter they receptionist I spoke to was so rude it was unbelievable. She informed me I needed to talk to the "Billing staff" about this so as I though she would transfer me to the lady there she slams the phone down in my ear! When I called back she was even worse and yelled at me, when I told her I knew both Dr Tate and his son Russ personally from years back she got frustrated and even more angry and started yelling more when I politely told her she could calm down stop yelling she just said what ever, I then said I could have her removed from there with how she was treating clients and she yelled in my ear "What ever go ahead". I never did get to speak to the billing lady but I also politely asked for all my dogs records and have now since taking them to Cross Creek! I had been using this clinic since 98 and recommend many people to come here but since Dr Tate retired and Dr Kelly W. Left this place has gone down hill. They will charge you for everything plus some, they always tell you when you try to get a pet in they are busy and booked out for days and their parking lot isn't always full! I Lo
Ike the location that makes it convenient but the customer service is way gone.