My daughter has been there a few times and haf a tooth pulled with s very nice calm male dentist. But she need another one pulled so i scheduled it. It was s late afternoon appointment and we waited a while before being taken back. They seemed quite busy. The put her in a regular exam chair and a lady dentist came over and began doing a regular checkup. She then stated my daughter would need braces and or a tooth pulled. I explained i already knew this and that i had scheduled this appointment especially for the extraction. She then told me that she couldnt possibly do it today because it was getting late near closing. I pleaded with her that i took off early from work for this and may not be able to get any more time off work soon. So she agreed to do it. Which was a huge mistake! They yook my us yo the back room and began to prep my daughter. The lady dentist came in and began the numbing injections one right after another in rapid succession. She was so fas and ruff about it and my daughter was in alot of pain. She then began to yank on the tooth without even letting the numbing set in. My daughter was cringing and squirming in pain the whole time. She was yanking and twisting so hard i could hear the tooth cracking as she removed it in pieces. It was all i could do to contain myself even my teeth hurt from the sound. I now realize i should have done something. After the procedure she informed us we would still need to see the orthodontist and gave us a referral. So we went upstairs to that office. They looked at my daughters file and said yes she needs braces but i would have to put a down-payment which i didnt have so we left. We went downstairs to the main door to leave and it was locked! We then went to the side door and it too was locked! So we went over to the dentist office and it was locked and dark inside! Then we went back upstairs to the ortho office and it was locked. There was a cleaning lady behind the counter running a vacuum so she could not hear us knocking. In short we were shouting and banging on the door and window for probably 20 minutes before someone noticed us. I was about to call 911! They led us out the back down an employee entrance. My daughter was traumatized for a long time after and we have never been back! We now go to just for kids dental which is a whole different experience. Very nice! One star only because none is not an option.