Great experience, awesome staff!! We had been looking into getting a new car, as our old one was rapidly approaching its final days. We had been to a Subaru dealership on the east side so we had an idea of what we wanted. After leaving the east side dealership, we both felt stressed and pressured, it was an uncomfortable experience. I knew I still wanted a Subaru for the safety reasons, having a baby and all. I came across the website for Subaru of Puyallup and emailed back and forth with Shelley. She was pressure free while still giving me current information and keeping me in the loop. Finally, our car died so we gave Subaru of Puyallup a visit. We could not be more thrilled with our experience!!! The second we arrived on the lot, we were approached by Brian Fuller. He was so helpful in giving us great options for our budget. We originally wanted a used car but he was able to work with the finance team and get us into a new car with a better warranty, and far less miles (6 toe exact!!), for a better price. The team stayed far past closing time to help us and we were able to leave that evening with our new car. I was walked through all of the features of the car and of the dealership for any services we may need. Brian even bought us dinner while we waited! We were updated with what was going on every step of the way, never left wondering. They were totally honest about everything. The whole staff at Subaru of Puyallup gets an A++ from us! I would highly recommend checking them out for your next vehicle purchase.
128 Washington Ave SOrting, WA 98360
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The car business has been deemed a dirty and unsavory industry for years; Chevrolet of Puyallup is challenging that notion. Out SUV was on it's last leg and we needed a new car. When I visited the dealership Kevin Wagner, the salesman, was extremely helpful and knowledgable. He respected our budget and pointed, he helped us look up research on the vehicles we looked at, and made our decision easy. We decided on a new Chevy Malibu from our previous research coupled with the help from Kevin. He listened to our needs and delivered on his promises. I begin to explain how impressed I was with every step of the process. When he brought his manager out I assumed it would be the beginning of "the old car approach" but I was wrong. Dean, the manager, was kind and helped my wife and I decide which bank structure we wanted. No pressure, no gimmicks. When we went into finance I thought, again, here comes the pressure, but it wasn't there. Nicaela, the finance manager, was compassionate, explained our additional coverage options, and continued to make the purchase amazingly smooth. My view on auto dealers is forever changed and I will recommend Chevrolet of Puyallup to every person I know that is looking for a vehicle. I also never purchase another vehicle anywhere else.
When they say stress free they really mean it. We were needing a new car due to my commute doubling and now was the perfect time. We had several friends recommend Subaru of Puyallup including my in laws. Kymberly Furhman and Heather Davis helped us along the way even though we came back three times to shop options, test drive and the hardest part was figuring out what color to get. In all my years of customer service and past experiences with car dealerships I am happy to say that Subaru of Puyallup is by far the best we have ever been to. Plus after shopping around at Subaru of Tacoma and getting a cranky old sales guy who didn't even know half the crap that the Subaru Impreza offers. Customer for life here. Already planning to buy our next Subaru Forester here in the next two years. The stress free price was better than the true car app too. They didn't have the specific car with the options we wanted so they personally drove over 100 miles to Burlington to get it here. Talk about amazing right there.