I know it's a cliche - but REALLY GOOD customer service is (almost) nonexistent these days. It's a forgotten art. Almost everyone considers customer service a cost center and they devote minimal resources to it. I hate dealing with drones. You just cringe every time you have to call a company and fight with phone prompts , endless menus and robots. It seems once the 'sale' part is done, it's 'take a number - we'll get to you'. STG was a pleasant surprise. Everyone and I mean EVERYONE at The Sentry Tax Group was helpful and extremely understanding. I didn't think they could do much for me since I didn't really owe THAT much (most of those ads on TV say they want people who owe at least $15,000 and $20,000+ and here I am owing a little under 10k. But they took the case and their fees were actually very reasonable and I was able to do weekly payments. They did exactly what they said they would do and any time I called, I was able to talk to the professionals handling my case, not drones reading canned phrases. I was very happy with their service.
Awesome service!!! This company really helped me with the IRS!!! I called them up when I had no more hope. I ended up talking with this guy named Jack and he really took me under his wing. I had his personal cell number (which by the way is usually unheard of, as companies will only pick up till 4:59PM) just in case I had to reach him for any questions and for peace of mind. I owed the IRS soo much money, I felt I was drowning and after dealing with this company everything became more of a smooth process then a daily migraine. They really put me at ease. I had previously dealt with another company that just wanted to suck all the money I had and gave me Nothing positive in return but just a horrific nightmare. I would recommend The Sentry Tax Group all day long!! They will Not suck every penny out of you. Very reasonable prices. Call them up as they Truly will help and make you feel like family!! Gosh.. Thank you so much "The Sentry Tax Group" for all the help you all did! Lifesavers!!
Well, I'm sure if you are reading this you are probably in trouble with the IRS!!! Please don't go down the same path as I did by hiring company after company to take on my tax problem. I was sick And tired of getting the run around and lied to from the other companies!!!!! Broken Promises!!! I called The Sentry Tax Group on a Friday night and reached Jack!!! He and I chatted for an hour and he got me going in the right direction!!!! He gave me his personal cell phone number to call anytime. I must admit that every time I called he either answered or called me back that day!! I don't think these Companies now a days know how important customer service is, but Sentry does. Ralph havens was a pleasure to work with as well, he got my case handled promptly. The funny thing is, the money that I put down for the retainer with the other two companies was more then what Sentry Tax Group charged to handle my whole Problem!!! Keep up the GOOD Work guy's!!!!!!