I would have to offer a similar review to those that have been placed, though I think the others may be a little bit harsh. Steve is an absolutely GREAT guy. Incredibly personable, and was very quick in getting the job done; however, we were broken down and the car was taken directly there (because of AAA). After speaking with several other locations, it was a scenario where we would have to pay several hundred dollars to just get an estimate from elsewhere, so we went with Steve's to be safe, only to find out later that he charged more than even the dealer. He offer's mailed discounts to return; but, was not flexible during our initial visit (especially after considering how costly it ended up being). He's a wonderful guy, but I highly doubt we will ever return---I would go to the dealer first.