One of the big HOA Management companies in Provo. Slightly better than the other management company in that they respond to emails (best form of communication). The Repairs Department is especially helpful with getting things done. My one complaint for that department though is that you are not told when the technician is going to come (which day) and so they sometimes come into an empty apartment with valuables out. With the agents that go around and show open apartments, they aren't too knowledgeable with the apartments. I would ask questions during the selection process and they wouldn't know what to say or they'd have to call their boss to ask, including questions about the complex in general. Website is nice but I would never pay rent on there, To run a Visa they charge $25 for a convenience fee. You can just as easy drive a check down to their office and put it in the Rent Box. We have had slight problems with parking and the internet. Regarding the internet there was no notification that they'd be switching to a secured login system and because of that everyone in my complex was without internet for 3 days. The parking is also divided up strangely and the lines in the lot need to be redone. Something odd involving a recent discussion with other renters in my area is that someone that works at Aspen Ridge told them that parking is a decision left up to the renters so they can have it as a free for all even if it is guaranteed in the contract that the numbered parking is reserved for those living in that apartment. It is really only when complaints and comments mentioning BYU Housing that they stick with what they guaranteed us in the contract. Sadly enough they are probably the best landlords that I have had while living here in Provo the past 5 years. They get things fixed when you request and they stay out of your hair. Overall I would recommend working with them rather than an independent landlord or apartment complex.
Showing1-12 of 12results