When we were ready for delivery, we just called the owner personally, and he came by the house very quickly to deliver and install our second refrigerator. He was very pleasant and punctual. The sales process was low key, and we dealt directly with some one who had real experience with helping us get the unit we needed. I would go with this locally owned, family business over a national chain any time! I can recommend them highly enough. Oh yes, and the price -- which I checked on line, was competitive with prices at national chains for the same unit we purchased.