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11/10/2014
Worst banking experience EVER. I opened my account on Oct. 8 or 9 and still haven't received my debit card. I've called and gone into the branch office, and I'm always given a different date that my card was sent out. They also told me I should have paid attention when I opened my account. That was pretty rude. Especially since one person told me 4-7 business days and another told me 10-17. Last week, I was told the card had been re-issued and sent to me again because of some bank security breach and their computers. Today I was told that the card had been sent back to them, they received it on Oct. 27, and that I needed to answer a bunch of security in order for it to be sent to me again. Why didn't they contact me to let me know I needed to go thru some procedure in order to have it resent and receive my debit card? Banking with them has been a terrible inconvenience. Not only do I waste gas (& time - the wait there is looong, even when there is no line at all) going to the branch office in order to get money, but since I don't have my debit card, I missed a mandatory training session for a job one morning; when I woke up to car problems and didn't have the cash to get it fixed in time. The job was given to someone else. I'm just hoping I'll get my card within the next couple weeks. I'll go thru US Bank. If I don't get my card, within 14 days, I'm closing my account.
Details
Phone: (928) 445-4122
Address: 3050 E State Route 69, Prescott, AZ 86301
Website: http://www.sunbankaz.com
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