I dropped off my TV on the 28th of Dec. I called a few days later inquiring about it and was told it was the power supply and that he would have to order the part and should be ready by the weekend which was about 4 days later and would cost $62. Great! No call that weekend so my husband called and was told the part came in but was defective and they'd have to order another one. Another week goes by and I call at 3:00, their hours are 10:00 to 5:00 we were told, and was told the technician has left for the day. Fast forward to the 26th of Jan. I call and the secretary says oh, the technician wants to talk to you. I asked why didn't they call me? Oh, I'm not sure but he'll be back in a few minutes, I said, great, have him call me. Thirty minutes later he calls to tell me the part wasn't bad and that my TV is beyond repair. What? I waited a month for a TV that wasn't fixable! Not enough training to be called a TV Repair place and they severely lack in customer service.