I am new to Knoxville and I didn't know where to take my Eureka Sanitaire to have a new rubber "belt" put on. I could tell that the belt was slipping and I needed to have it replaced before I used the vacuum again. I called Powell Vacuum to make sure they had the right belt in stock and confirmed that I could walk in and have a new one put on my vacuum without an appointment and without needing to leave it. The belt was installed and I was on my way in a few minutes. I have added this store to my contacts and I highly recommend this shop.