More Info

Brands
kerosene
Payment method
discover, master card, visa, amex
Categories

Reviews

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KF
Kim F.

11/17/2016

Overall
Selection
Service

I called valley oil to order oil & a very rude lady answered and told me you have to paid us with a credit or debit card 24 hours or a check on delivery or cash!!! Her Name was Brittany & she said she was the supervisor, I was shocked at her rudeness & speaking to me as if she was doing me a favor??? I was so shocked & I have ordered with them many times & before. The dispute was how I paid with my debit card earlier last month in Oct,this is now Nov 17,2016 She was saying ,she want the payment the day before or no debit card to be charged the same day as delivery, Brittany said that it was wrong & she was the only person complaining & It was the first time I heard anyone complaint about payment. I stated that,that is not my fault!!! I am a paying customer & I just paid my oil delivery with my Bank debit card the same day as delivery!! She got all nasty & rude & wanted to debate back & forth with me about ,how the customer service rep, that took the payment ,should not have & they want me to give cash or a check!! I don't give out my checks like that ever!! She said that they want cash!! HORRIBLE CUSTOMER SERVICE & I CALLED THEM BACK & CANCEL!!!! NEVER ORDER OIL FROM VALLEY OIL, THEY ARE SO RUDE ON THE PHONE & LOVE TO ARGUE ABOUT THEIR MISTAKES WITHIN THEIR COMPANY ...... BAD CUSTOMER SERVICE & BAD BUSINESS!!!!!!!

JB
Jon B.

03/07/2016

Overall

Valley Oil has great customer Service and the greatest prices!! We have been using Valley Oil since 2010 and never had any issues. I highly recommend them to anyone looking for a great oil company!

DW
David W.

03/03/2016

Overall

Bottini fuel bought out valley oil a few years ago, valley oil is no more, support the small cheap fuel companies and not the large ones do not order fuel from valley oil.

kd4364

02/19/2013

Overall
Very unprofessional

My father used this company for heating oil for a long time, so I decided to give them a call for a house I just bought, they came out within a few days and claimed they delivered 150 gallons, but no receipt was left, 4 weeks later when I move in there is no oil, which makes no sense since no one was living in the house, I called to complain and to order more oil, the owner was supposed to get back to me but never did, but they did deliver 220 gallons when I ordered 150. I figured the owner told the drive to fill up the tank. That was over a month ago, today I call to order more oil and they claim I have a balance for the extra oil, I told them I have no balance I ordered and paid for 150, anything more is on the driver not me. Valley oil was not happy about that and still claimed that I owe, they just lost 2 customers.... Very unprofessional.

katy668

09/17/2008

Overall
Beware

BEWARE for all those who are on automatic shipment of oil or new customers because you will get slammed all of a sudden in APRIL (low peak for oil business) with a bill of 3 mos. accrued of oil and be expected to pay all at once including your set budget amount, especially if the price of oil is at its all time high. Their cutoff point is 200 gal., in April they filled us up to 261 gal. and cashed in at $3.61 per gal. plus our budgeted amount. Not only will Valley Oil do this, they will be rude to you until you pay what you owe them and also by phone. I complained to the BBB about his unprofessional business ethics so that future clients will not have to put up with this kind of stress

52gina

12/14/2007

Overall
52Gina

When I was low on fuel and the storm came, I was scared we would not make it through the night, but they came and filled my tank at 6in the morning the next day, now I call that a company that cares, WAY TO GO VALLEY OIL

Details

Phone: (845) 454-4000

Address: Po Box 430, Poughkeepsie, NY 12602

Website: http://valleyoilpok.com

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