Market Square Jewelers

This store has great curb appeal if you like estate jewelry, which I do. I've been going here for twenty years but unfortunately will go no more. I took a pair of vintage earrings here to get made into posts. They told me two or three weeks. After four weeks I called... and they had no idea where the earrings were! I was told I would get a call back when they located them, but I didn't so I had to call again. I was then told they were at the Newburyport store and would be in Portsmouth by the end of the week. That was Tuesday. Again no call. So the following Tuesday I called AGAIN and turned out that once again the earrings had gone missing. These are vintage, irreplaceable earrings. I said I was stunned that they could have lost a customer's jewelry, and was told they weren't LOST, they just didn't know where they were. I am not kidding. At this point I lost my temper. They said they'd continue to look, and later that day they called to say they'd been found in the Dover store. My receipt was clearly marked with my name, my number, and PORTSMOUTH... so why they had gone to Newburyport then Dover I don't know. But at last I had my earrings back and there would be no charge. Yay! I was told I would get a call to confirm that they had reached the Portsmouth store the following week. By Friday of the following week I had still gotten no call. But this time at least when I called they WERE in Portsmouth. When I went to pick up the earrings I was told, oh by the way you have to be very careful with them because the backs were just glued on. Why? Because "this type of metal is unsolderable." I looked at the earrings and clearly saw parts that had been soldered on years ago. I also remembered being told by another jeweler that they could be soldered, but that jeweler was going to charge me $50 so I came here. I started to comment, but the clerk gave me such a "face" that I didn't bother to argue, just took my earrings and left and will never go back. I realized: if they lied about the soldering, my guess is they lied about what happened to the earrings too; they probably never even made it to the metal worker and a clerk just glued the backs on. Great estate jewelry but terrible terrible terrible customer service and shoddy workmanship. Too bad.

We would not recommend going here. We had to go back many times only to find out by another jeweler that they didn't fix our purchase correctly. There was absolutely no communication, they promised things they couldn't deliver and were far from sympathetic for the stress they added to the situation. I would never step foot in there again.