Of all of the cab companies in Portland, Green cab is THE best! I have been using them for over a year and they have always been the best. The ONLY time I have had issues with getting transportation was during the snows of December 2008-but then again NO cab company was able to keep up with the demand. When I called Green cab, they were honest that there were not as many drivers out on the road during the snows because like us, some of the drivers were not used to driving in that kind of weather....and that the wait time could be as high as 3 hours...that was a heck of a lot more information than I got from the other companies-most of which didn't even pick up the phone!!! I asked that when they were close to getting to me that they could call me and I would meet them down my hill (which WAS impassable). They did and I was finally able to get to work and I called a couple hours ahead before I needed to go home so that they could put me on the route to get picked up (and they did so ina timely fashion-just about 20 minutes after my work ended!). Other than that time, they have always been consistantly great. I have friends that are in wheelchairs and green cab wheelchair drivers are sweet and considerate (a true novelty in the cab industry!) and patient.(unlike one posting i saw, they do not charge special prices for handicapped people-only for extra people in the vans/cabs-which is $1.00 per person extra after the first one) I have seen the naysayers and their lies....maybe there is a slight peice of truth-after all cab drivers have bad days too-but I ride with them pretty regularly and I have never been treated bad, never been driven out of the way for extra money, been in a dirty/messy cab or treated rudely in any fashion. Granted, a few of the drivers do not speak great English but all of the cab companies have those kind of drivers. Personally, as long as I get where I need to go without getting ripped off, I am cool with it. AND they have never ripped me off! Personally, Green Cab or shuttle is my first choice, then Portland Taxi, then Rose City..if I have to take Radio or Broadway...I am desperate!
I have used Green Shuttle numerous times and have the following suggestions: 1. call 24 hrs in advance to book 2. Ask for Green Shuttle NOT Green Cab 3. Give the zip code of the address you are going to, as this determines the rate. If you don't do this, you will get Green Cab which is totally different. The Shuttle takes you from PDX to your destination for a flat rate for 1 passenger + $3 for each additional passenger, and there's no need to tip. This is a great deal, and I am willing to overlook the occasional language/communication issues, or rare instances of them getting "lost". If you are ever overcharged, I would suggest calling the manager- as this results in prompt resolution of the issue.
I've read some of these reviews and it looks to me like a few of the 1-2 star ones are from disgruntled x-drivers. Anyway, I have taken Radio Cab for a number of years. They have always been courteous and gone out of their way to help me in any way necessary. Sometimes I need a cab to go pick up my teenage grandchild, and I wouldn't think of calling any company but Radio Cab. I feel confident she will be safe and get where she needs to go. Thank you and keep up the good work Radio. There are always a couple of rotten apples in the cart, but with the vast number of drivers a large cab company has, you are bound to have a not so wonderful experience at least once.