Tigard Animal Hospital

Don’t trust member of your family with these folks. I took my puppy to be spayed and following day after the procedure we noticed blood in her urine. We thought it might be related to the procedure so we took her back be checked out. The vet says she has urinary tract infection (UTI) and is no way related to spaying. Did little research and apparently UTI can occur after spaying procedure. Not sure why vet lied. DON’T TRUST THESE PEOPLE. they are not even worth one star!!!!

Disappointed is the best word I can use to describe my last visit – I brought my 3rd animal into the clinic to get her de-worm and spay. When I called for prices, I was advised that there would be a charge of $14.50 should she have fleas. I have 4 cats – all indoors, never outside – I was confident that the flea charge wouldn’t be applicable in my case.



When I arrived to pick her up, I was told she had fleas and they had charged me. I asked the receptionist about it – what it was they found to warrant charging me cause I’ve had her for over 2 months inside with all my other cats and NOT ONE FLEA has been spotted on her or on any of my other cats. The receptionist told me she’d go speak with the vet tech to find out. She returns a few moments later with a flea comb and shows me what is a live flea along with some dander – says she just brushed this off my animal. At this point, I was frustrated because spotting a live flea on an animal that is sharing space with other animals in a vet clinic isn’t indicative of a flea problem – unless the facility has a flea problem. Plus – 100% confident that I didn’t have fleas in my personal animals – when I told this to the receptionist she suggested I treat my other animals and possibly fumigate my house.



I’ve been a pet owner all my life. I’ve had flea problems. We don’t have fleas in our home or on our animals. I bathed the cat as soon as we returned home and amazingly I couldn’t find one flea or any debris on her to indicate she had fleas. To this day – almost a week later, there has been no issue.



I have no idea where the receptionist got the flea she showed me – unfortunately I was so upset that I didn’t demand to see her go and comb the cat myself – but I also wasn’t informed that was what she was going to do.

While it was $14.50 - and not the end of the world – it’s a less than customer friendly approach to handling. What would have been more appropriate is for the receptionist to take me back with her to show me the combing of my pet and/or to bring a vet tech up front to speak to me. Unfortunately, this will be the last straw for me – I won’t be returning- I’ve spent a lot of money in your facility and I love Dr. Phelps – but with this treatment, I’ve decided I need to find a more forthcoming and honest veterinary clinic to take my service to.

VERY BAD place to take your pets.



Too much UPSELLING -- read the past reviews. I own a several businesses and I teach sales -- this is USED CAR SALES poorly done.......



Unfriendly staff.



Wow -- can't imagine how they are still in business with the staff that pretends to work there.



Unknowledgeable very young vet. After this experience - I would have to question credentials (again - read the past reviews on incompetency).



I was charged for 7 very expensive pills for my dog and given only 5 pills.



The quality control here is sub-standard or nonexistent. When I complained about the wrong amount on the pills - they treated me as if I was wrong and said they felt "sorry" for my dog. REALLY??



When you leave a place of business - you should leave happy and satisfied ----- I left wanting to write a review..........

for years. They have all lived very healthy lives. A bit more but you also get more. They make sure your pet gets what they need and they don't cut corners. Having doubts about the dead bunny being true. Just doesn't sound like them.

To the Manager of Tigard Animal Hospital,

I am contacting you about a bill that was sent to me 9 months after services. I was told there was an issue with my card be charged.

My dog Ginger had some wounds on her feet. I was told to try soaking her feet in a solution to remove them. When this did not work I was told you would need to Biopsy the wart like bumps. I called in and was given a cost for treatment. Although we were not prepared at the time for such an amount, we agreed (my husband and I) to seek the treatment. I drove from my home in Hillsboro to your facility in Tigard because I always liked the previous experiences with Tigard Animal Hospital. Most clinics are out to take your money over caring for your animals. I thought your facility was different however after this experience I will no longer bring any of my animals and I have reported this incident as well as notified every comment page I could find a listing for your site.

You see after making the early trip to drop her off before work, I received a call at work telling me it would be more money. Imagine my surprise…you told me one price, wait till you have my animal, make me think it is cancerous and then say you want more money. I love my dog, so I want the biopsy done. We make an arrangement to pay the agreed upon price and a later payment for the balance. I am abhorred that your customer service is to NOT honor your own mistake but take advantage of your customers love for their animal.

The worst part, is when my husband picked Ginger up from your facility she was bleeding all over your floor. Apparently the additional cost does NOT include proper bandage on an open wound. There was nothing placed on her paws. Her bleeding paws were bare!! In a place where other sick animals walk in and out, my dog is bleeding all over. When your staff came out to clean up she commented “wow this floor is filthy”….of course not realizing clients overheard her!!

Imagine my surprise after all this, when, about four months after the biopsy the same ‘warts’ appeared. I researched and found that some benefited from puppy immune booster supplements. Sure enough, the warts disappeared and have not come back.

You will get sent your outstanding bill of $54.31 on January 13th. My prayers are that others are not duped by you and that you gain some compassion when dealing with customers who love their animals. I understand mistakes are made, but I also know how ill will it is to lose customers over such a small amount!! Also, clean your floors!!

Connie

I have brougt several pets to this clinic over the years. I read the previous poster's claims of misquoted prices and I don't understand how that could have happend. They always go over estamates. During times when my money was tight, they worked with me to give my pets the best care possible within my budget. The office staff are so friendly and the Vets and their assistants are knowledgable and gentle with my animals. I have recommended this clinic to several people who are also satisfied with their service and I will continue to recommend.