When I first called to order an ARE cap for my Honda Ridgeline, I was told it would take 3 weeks. After waiting 3 weeks, I called them and Alan acted as if he didn't know what I was talking about. He had to take my name and call me back. When he called back, he said it should be on next weeks truck. So, since I didn't hear from him the following week, I called again. And again he had to research and call me back. This time he said the cap was in limbo because they thought it was waiting on a paint chip to match paint colors - which it wasn't. I just had a stock white Ridgeline. He said then it would be another 2 weeks and he would do something for me to make up for the mistake. 3 more weeks go by and I call again (because they couldn't be bothered to follow up with a customer spending $1700 at their business). AND AGAIN, it wasn't in. He said it was definitely on the next week's truck and he would call me back to confirm once he got a copy of the truck's manifest. He did call me and left a message that Friday and confirmed it was on the truck and should be arriving the following Monday or Tuesday. He would then call me to schedule an install. Well, the following Thursday rolls around and still nothing. Once again, I call. I get Alan on the phone and dumb as he is, he tries to tell me it' should be in the next week. WHAT? I stopped him right there and reminded him of the confirmation message he'd left me the week before. He said, ""Oh, I said that?"" Well, guess what? You betcha, he'd have to call me back. About five hours later ha calls to tell me know it actually had been on that week's truck, but he was off that day and didn't realize it had come in. Well, stupid is as stupid does, right? Luckily, I was finally able to take my truck in, have the cap installed, and pay my balance. As he was holding the invoice, he asked if I had any other questions. I said yes, just one; what are you going to do for me? He just looked at me with a blank stare. I reminded him of the conversation about 5 weeks prior. He shuffled off to the back room and after about 5 minutes, came back in with a can of car wax, a sponge, and a couple of microfiber towels. He asked if I wash my own vehicles and I said no - like I have time for that (I have a business and a family - my truck usually stays dirty for months at a time). He said, ""Oh."" Again, he shuffled off to the back room. This time he came back all pleased telling me he'd give me a $50 gift certificate. I asked. ""For here?"" Alan said ""yes."" I said ""Don't bother, just ring me up so I can get out of here and never come back."" That was the most miserable attempt at appeasing a customer I'd ever seen. A concession equal to 3% of the purchase price? What a joke. What an insult. All in all, a miserable experience with one of the most incompetent customer service reps I've ever come across. Don't contribute to the dumb. Spend your hard-earned money elsewhere.