Worst dining experience of my life!
We went here for breakfast on Christmas Day because almost everything else was closed and we were downtown. It was horrible. We stood there in the bar area for almost ten minutes while we waited for a hostess; the bartender and a server both ignored us until we asked for help, then told us to just keep waiting. We should have left, but eventually we were seated way back in the rear, away from everyone else except one elderly couple who were also ignored and neglected. It took half an hour for someone to even take our order; my husband had to go find a server, who offered no apology or explanation for our wait. At one point a busboy tried to take our order, and just made up a bogus answer to a question I had about the menu. We did get one cup of nasty burnt coffee while we waited.
Against our better judgement, we ordered from the overpriced menu (seriously, $13 for one burned sausage link and some dry eggs?) and waited another forty minutes for our food. When we finally found a manager to complain, she told us they were understaffed (obviously) but offered no sincere apology and insisted that she was usually complimented on her food and service. She offered us a $25 gift card, which we didn't take since we're not coming back, and comped our breakfast, so at least we didn't have to pay for it. We only saw the server for the fifteen seconds it took us to order; she never came back after that.
As we left, the hostess and bartender ignored us, and no one ever apologized for our miserable experience or the crummy food. They even had the cooks serving tables instead of cooking and it wasn't even that busy - I guess they were trying to save on staff payroll. Bad move. I could've made better food at home and eaten it faster, and without getting snide attitude and neglect on the side. We are never going back there!